CUSTOMER SERVICE

Your direct line to cycleWASH support

From a wooden prototype in 2015 to the world’s most patented automated bicycle washing system.

24/7 Email Support
36+ Patents
🇩🇪 Made in Germany
cycleWASH product range — Mini, Mini Basic and Pro bicycle washing systems
SUPPORT

How Can We Help?

Find answers, contact our team, or browse support resources.

Frequently Asked Questions

Quick answers to the most common questions about cycleWASH.

Nico answers our most-asked questions in 10 seconds — the full FAQ is below.

Support Plans

Choose the right level of support for your operation.

Basic Support
Included Free
  • Email support
  • 48-hour response time
  • Online knowledge base
  • Software updates
Email Us

Travel within 1,000 km of Cologne: €0.75/km (both ways) + €65/hour labour. International travel, materials, parts shipping and replacement parts billed separately. Wear parts are not covered. Limited warranty — see Terms & Conditions.

Still Need Help?

Our team is ready to assist you with any questions.

Contact Us
cycleWASH® brush close-up
Proven Performance
1,000,000
Bike washes
(brush lifespan)
Designed for up to
10,000
Operating hours
(continuous duty)
Solar & Battery Powered
No Grid Connection Required
Made in Germany
Engineered in Cologne
IP
International Patents
36 Patents Worldwide
ECO
100% Biodegradable
Closed Water Circuit
DEKRA geprüft
DEKRA geprüft
CE
CE Conform