CUSTOMER SERVICE

Your direct line to cycleWASH support

Maintenance, spare parts, technical assistance, and upgrades — for every installation, anywhere in the world.

cycleWASH mini Station, Pro and Go
24/7Email Support
40+Patents
🇩🇪Made in Germany
SUPPORT

How Can We Help?

Find answers, contact our team, or browse support resources.

Frequently Asked Questions

Quick answers to the most common questions about cycleWASH.

Nico answers our most-asked questions in 10 seconds — the full FAQ is below.

Support Plans

Choose the right level of support for your operation.

Minimal maintenance. No daily servicing: brushes, pumps and filters are built to run for years, and a short weekly check is all a site needs.

Basic Support
Included Free
  • Email support
  • 48-hour response time
  • Online knowledge base
  • Software updates
Email Us

Travel within 1,000 km of Cologne: €0.75/km (both ways) + €65/hour labour. International travel, materials, parts shipping and replacement parts billed separately. Wear parts are not covered. Limited warranty — see Terms & Conditions.

Still Need Help?

Our team is ready to assist you with any questions.

Contact Us
cycleWASH® brushes cleaning a bicycle
Operator voices

What operators say

We have the perfect solution for bringing your bike back to a shine after a mountain-bike tour through muddy forest, or after a wet winter.
Peter WielandFahrradverleih Friedrichshafen
Proven Performance
1,000,000
Bike washes
Designed for up to
10,000
Operating hours
Solar & Battery Ready
Optional off-grid – low energy use runs on solar & battery
Made in Germany
Engineered in Cologne
33
International Patents
40 active filings
ECO
100% Biodegradable
Closed Water Circuit
DEKRA tested
DEKRA tested
CE
CE Conform
BSFZ – Bescheinigungsstelle Forschungszulage
Certified R&D (BSFZ)