CUSTOMER SERVICE

Your direct line to cycleWASH support

Maintenance, spare parts, technical assistance, and upgrades — for every installation, anywhere in the world.

24/7 Email Support
36 Patents
🇩🇪 Made in Germany
SUPPORT

How Can We Help?

Find answers, contact our team, or browse support resources.

Frequently Asked Questions

Quick answers to the most common questions about cycleWASH.

Support Plans

Choose the right level of support for your operation.

Basic Support
Included Free
  • Email support
  • 48-hour response time
  • Online knowledge base
  • Software updates
Email Us

Travel within 1,000 km of Cologne: €0.75/km (both ways) + €65/hour labour. International travel, materials, parts shipping and replacement parts billed separately. Wear parts are not covered. Limited warranty — see Terms & Conditions.

Still Need Help?

Our team is ready to assist you with any questions.

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cycleWASH® brush close-up
Certified & Verified
Solar & Battery Powered
No Grid Connection Required
Made in Germany
Engineered in Cologne
36
International Patents
36 Patents · 14 Countries
20K+ HOURS
10,000 Working Hours
Built to Last
ECO
100% Biodegradable
Closed Water Circuit