cycleWASH Care – Extended Support

cycleWASH Care – Extended Support

With a cycleWASH Care service contract, you benefit from extended support and a limited functional guarantee for up to 2 years standard, extendable to 5 years — beyond the standard warranty.

What you get

• Maximum operational reliability for your cycleWASH machine
• Priority technical support via telephone hotline (Mon–Fri, business hours)
• Remote support via email or video call
• On-site maintenance of critical components when necessary
• Annual routine maintenance included

Pricing

1-year term, auto-renewing. Cancellation requires 3 months' written notice before the end of the term.

What's included in the annual fee

• Labour for routine servicing
• Telephone hotline during business hours (Mon–Fri)

What's billed separately

Wear parts are not covered under warranty and are billed separately: pump membranes, impellers, roller-drive motors, chains, drive belts, nozzles, filter inserts, hoses, and clamps.

Not covered: damage from misuse, voltage spikes, third-party repairs, or force majeure.

Term & warranty

• 1-year contract, priced annually
• Auto-renews unless cancelled in writing 3 months before the end of the term
• Tied to the underlying purchase contract
• Limited warranty per our Terms & Conditions
• Extended warranty matching the contract period (1–5 years) is available with a signed maintenance contract

Delivery Time

Delivery usually takes up to 8 weeks after payment is received and is confirmed in the order documentation.

Legal Notes & Pricing

• All prices are net (excluding VAT)
• Offer valid exclusively for commercial customers located outside of Germany
• Subject to our General Terms and Conditions (GTC)

This product reflects the standard cycleWASH Wartungsvertrag. The signed paper contract remains the legally binding document. For Premium or Enterprise support, contact our sales team at sales@cyclewash.com.