CUSTOMER SERVICE
Your direct line to cycleWASH support
From a wooden prototype in 2015 to the world’s most patented automated bicycle washing system.
How Can We Help?
Find answers, contact our team, or browse support resources.
Frequently Asked Questions
Quick answers to the most common questions about cycleWASH.
Нико отвечает на самые частые вопросы за 10 секунд — полный FAQ ниже.
cycleWASH is an automated bicycle washing station. Simply place your bike inside, close the door, and press start. Rotating brushes with biodegradable cleaning solution wash your bike gently in just 3 minutes — including frame, wheels, drivetrain, and hard-to-reach areas.
A standard wash cycle takes approximately 3 minutes. Our premium deep-clean cycle takes 5 minutes and includes additional drivetrain degreasing and a final rinse.
Absolutely. cycleWASH is designed to be safe for all bike types including e-bikes, carbon frames, and high-end road bikes. Our brushes are soft polymer filaments that will not scratch or damage delicate surfaces. Water pressure is carefully calibrated to be safe for electronic components.
We use our own cycleWASH BIO cleaning solution — 100% biodegradable, phosphate-free, fragrance-free, and dye-free. It is gentle on all bike materials while effectively removing dirt, grease, and road grime.
Each wash cycle uses about 3 litres in ECO mode (up to 12 litres in STANDARD) — far less than hand-washing. Our closed-loop filtration system recycles up to 80% of the water used, making cycleWASH one of the most eco-friendly bike cleaning solutions available.
cycleWASH stations are designed for low maintenance. Routine tasks include refilling cleaning solution (monthly) and a quarterly inspection. Our SPIRIT platform monitors machine health remotely and alerts you to any issues.
Yes. We offer flexible leasing and financing options for all models — Mini, Pro, and OASIS. Monthly plans start from €199/month. Contact our sales team at sales@cyclewash.com for a personalised quote.
Limited warranty per our Terms & Conditions. Wear parts are not covered. Extended warranty matching the contract period (1–5 years) is available when a maintenance contract is signed. For Premium or Enterprise support, please contact our sales team at sales@cyclewash.com.
We are actively seeking partners across Europe and beyond. As a franchise partner you receive the machine, full SPIRIT platform access, marketing materials, and ongoing support. Visit our Resellers page or email sales@cyclewash.com to start the conversation.
Use our interactive Find a Wash map on the website or in the SPIRIT app. It shows all public cycleWASH stations in real-time, including availability and current wait times.
Support Plans
Choose the right level of support for your operation.
Минимальное обслуживание. Ежедневное обслуживание не требуется: щётки, насосы и фильтры рассчитаны на годы работы, площадке достаточно короткой еженедельной проверки.
- Email support
- 48-hour response time
- Online knowledge base
- Software updates
- Routine maintenance + phone hotline (Mon–Fri)
- 1-year term, auto-renewing (3-month written notice to cancel)
- Mini / Station €1,000/yr · Pro €1,500/yr
Travel within 1,000 km of Cologne: €0.75/km (both ways) + €65/hour labour. International travel, materials, parts shipping and replacement parts billed separately. Wear parts are not covered. Limited warranty — see Terms & Conditions.
Что говорят операторы

У нас есть идеальное решение, чтобы вернуть вашему велосипеду блеск после поездки по грязному лесу или после дождливой зимы.